No Allocation from Online Shopping

A very large of eBucks points was aimed for online shoppers.<br> However I am unable to allocate points for my online shopping since beginning 2015, registered with passport and no SA ID to automatically allocate.<br> I tried to manually email to ebucks but was told they will need proof of purchase.<br> As it is online shopping (mostly from Takealot, Kalahari and Yuppiechef) all the purchases and invoices are emailed, which I gladly will email through as well as banking proof of payment if needed.<br> <br> This is frustrating as why make eBucks available to us, when the service is not?<br> Please do allocate me a person (instead of a helpdesk) that will go through all the invoices I have from 2015 and manually allocate points to me, and to inform me once done.