No Airtime, No Feedback

Item: FNB (First National Bank)
Rating: 2
Author: Vanessa N

I loaded 8TA airtime on the FNB Online website, but never received the airtime. I contacted the Call Centre on the 26th of December 2015 and spoke to Thulise. I was given a Reference Number - 191507. I never received any feedback.<br> <br> I called again on the 2nd of January 2016 and spoke to Zanele. I was given another Reference number - RR***, and I was informed that I should get feedback within 2 working days. After not receiving any feedback, I lodged a formal complaint on the FNB Online website, and to this day I have not received any feedback or response to my complaint.

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Replies (1)

FNB (First National Bank)'s replyOfficial

18 Jan 2016, 08:28

Hello nagel_v,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 849799.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply18 Jan 2016, 08:28

Official