No action on business account - Nokukhanya Zulu - Pavilion FNB

I went into the Pavilion Branch on 6 December 2017 to change my business from a sole prop to a PTY. I dealt with Nokukhanya Zulu who said that she submitted docs to permissions. NO FEEDBACK RECEIVED. I then called the Business Banking Dept to enquire only to hear that permissions asked Nokukhanya for further info which she failed to submit. The lady on the phone resubmitted to permissions for the account to be changed. Once again permissions contacted Nokukhanya Zulu at Pav for further action. To date I am still in limbo with no feedback. How much longer must I wait? Who do I speak to to resolve this? How can you help me FNB?!?