No accounts but online profile

I have not banked with FNB for many years.

I wanted to create an online profile for PayPal and there was an error.

I phoned the call center.

I was told that I still have an online profile with FNB as an FNB customer. I don't know how this is possible without any active accounts.

Anyway, the person then asked me what my last transaction amount was. I could not answer. Because I do not bank with FNB, she couldn't get anymore security questions. She told me I need to go to an FNB branch to close my online account.

I did this. I went to the Branch at Bayside and was told that they were closed for renovations.

This is beyond ridiculous.