1 reviews | Active since May 2016

29 Jul 2016, 11:33

NO ACCOUNTABILITY!!!!

<p>FNB! I am so tired of speaking to all consultants with no help.</p> <p>I have an auto payment on pace to pay off my credit card which hasn't been going off for the last three months. I'm am overdrawn of my credit card but have put the auto payment to pay it off monthly with the amount of R100k a month. The last time it went off was on the 04-20 and then I made a payment in on the 28-05.</p> <p>My auto payment is not going through and there are enough funds in my primary account!! The date doesn't change from the 1July and this preventing the set amount to be pulled!! Please assist so that I can settle my account and fix my auto payment!!! So I can pay off my debt..</p> <p>My banker doesn't take time to listen to my problem, I have spoken to Clementine who was relayed a whole different story about my account.. She understood what I had to say and the problem. I also spoke to Olwethu from online banking who advised me to speak to someone at online admin but I can't get through!</p> <p>Can someone except my banker help me to change and make sure my auto payment goes through!!! As I have been told I am listed with ITC AND IT IS NOT MY FAULT THAT THE AUTOPAYMENT IS NOT GOING THROUGH!!!!!!!!!!</p> <p> </p> <p>i don't want to talk to my banker!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jul 2016, 12:21
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 980284

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)