No access to FNB banking APP, Accounts or OTP codes via app - UNRESOLVED AFTER A WEEK WITH NO COMMUNICATION OR FEEDBACK.

My FNB app suddenly stopped working after years with no apparent reason. I contact FNB's app call center and the support person said to wait for 48 hours, try again and then call back if it still doesn't work to which I followed to the T.

2 days later I call again and go through a few steps with the engineer and NOTNING WORKED. My Online banking works with the exact same credentials that the app rejects but everything you do online sends OTP codes to your app which I DO NOT RECEIVE. This means I cannot do any payments, transfers, airtime transactions, etc - The engineer then said he is escalating the call.

Almost a full 7 days later and multiple mails to the call center agent I HAVE HAD NO FEEDBACK. Not even a call. I have no access to my app still and this is just simply unacceptable for a major bank to not be able to fix a simple issue and NOT EVEN COMMUNICATE WITH THE CONSUMER!

Of all the accolades FNB receive, their service for the digital platform is horrid at best.