JO
Jean O

1 reviews | Active since Oct 2017

28 Oct 2017, 19:39

Nitro circus dissapointment

Hi

"FNB" stadium without cash at their ATM or alternative solutions for POS at all their vendors!!!Everyone standing with hands in the air and losing money (vendors) Worst worst worst experience ever from a bank who apparently sponsers this venue...for one of the "biggest" sponsers to one of the "biggest" international events, we (FNB) AGAIN fail to even pitch up. Spoke to tech 1hour ago who were on their way to sort out a "technical" issue at a ATM. NO remote access...so just another excuse for not doing things right. Basically making excuses for being AGAIN the "victim"!! Soooo looking forward to the answer to this one and the excuse for being "bad" at delivering service... I am ABSA client and I thank God for that. Service and answers for "no" service is getting interesting... hope to hear from you soon, but probably wont!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Oct 2017, 10:46
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)