Nightmare trying to open an FNB account

My wife has been trying to open an FNB account since April 2024. She started the process and gave them everything they asked for while she was sitting at the bank. They told her she'd have her card in less than as week. Nothing came. Months later, after she contacted, they told her the account has was opened but because there was a problem, they never contacted her to tell her what the problem was, that the account was inactive and she needed to put money into the account. She did so and still has no access to the account. They're charging bank fees for an account she can't use. I've been with FNB for many years and find this to be pathetic service. Get your house in order FNB, this is REALLY bad service.