1 reviews | Active since Jan 2017

28 Jan 2017, 16:51

NIGHTMARE SERVICE AND TIME WASTING

<p>this is the second time im im experiencing such worse and very disturbing service at FNB DAVENPORT BRANCH , today i went there to apply for FNB smart Phone , i spoke to one lady who said okay sure we will assist you your smart phone application, take a seat that was 11hAM, i waited until 1PM, finaly my ticket was called and i went to consultant number 7 , i told her what i wanted ,she then make a call to some person to ask if she still open for phones ,she then went away and she came back to me and say THE PHONES THATS YOU LOOKING FOR ARE OUT OF STOCK , CAME BACK ON MONDAY , imagine , i wanted 2 hrs seating there for nothing, mind you i told more than 3 fnb consultant thats im there for smart phone application, why i wasnt told that they are out of Stock why wait till 1pm because they rushing to go and say they are out of stock , is this how FNB treat clients ? is this the kind of Pathetic Service You promising to people.</p> <p>we go to the banks with hope of getting proffesional service but instead we are being treated like trashy , some burden i was there from Flippen 11 oclock and at 1pm they telling me to come back on monday , like realy , i dont understand why FNB treat clients as they are idiots especial, i will never ever go to FNB DAVENPORT EVER again, worse service i ever seen in my life,, i think i must just cancell mY FNB account because i cant take this and im so upset... Musgrave Branch is the best so far, they very fast and very helpful unlike thats Davenport branch full of lazy consultants,,i will not be going there on Monday because i have work to go so nje save your sorries </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jan 2017, 09:11
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)