Nightmare of Service

This has got to be the most embarrassing experience ever with any bank. About a week ago I app**** for a FNB Business Account, everything went ok and they requested me to forward the relevant Cipc and kyc documents, this I did and sent numerous emails to ***. I received sms to say my card can be collected at the branch, I went into the branch at vangate mall Athlone cape Town Jake's Gerwel drive, waited an hr and a half to be helped got to the counter and was told account still on hold after capitec business already received my documents. I was sent back home I resent my documents once more and only after logging a complaint on hello peter did they activate my business account. So the following day as per email they confirmed I can collect my card, only to be told again at the branch, the kyc indicator on the branch system doesn't allow them to select yes. Again this was escalated and I left without a card again. Vangate mall said they would escalate the matter. This whole process was a nightmare and I'm embrassed to go in again after spending so much money to get to the place. If I had known I would have issue with opening a business account I would not have done so with FNB. I was told my business account is active but the issue might be with my kyc on my personal profile which is why they couldn't release the card, I need my card and I need this issue resolved please as I'm losing business. Please jljabe the kyc lifted on my profile as I'm not sure what the issue is.