Nightmare move to FNB!!!!

I have had the worst experience switching to FNB!!! I have been trying to move my debit orders for almost a month now, which means I am close to getting to another paydate where I have to scramble around to move funds from the FNB account to my old bank account so that my debit orders do not bounce, or else I have to budget for late payment fines. I have sent emails ad nauseum to ********** and ********** and I get auto responses, which tells me the emails have been received, but every time I call to follow up I am told that I never sent any emails. Now I know those email addresses do not randomly send out auto responses to people’s email addresses when they have sent emails to them, so I am baffled to be told over and over again that I did not send any emails. I sent the debit order switching form on the 18th April and have since re-sent it several times. I am so disappointed in FNB! You are selling a lie about your service.