Nightmare in trying to retrieve a simple new eWallet PIN after it expired!!

Yesterday, I was sent an eWallet for an emergency payment I had to do, but I go to the FNB ATMs an hour after their 16 HOUR time withdrawal period.

I thought that this is still no problem as FNB provided a contingency for this, as thee SMS they sent said, that if the time has expired, I should just dial *120*277# for a new PIN. I then proceed to do so, only to be met by prompts from FNB that are FORCING me to apply for an Easy Zero account. I couldn't get the money I needed for an EMERGENCY without going through the process of starting a BRAND NEW BANK ACCOUT!

Funny enough here, I already HAD an Easy Zero account, which was confirmed by them, when I RELENTED and signed up for their account anyway. When they did confirm this account, that was the end pf the conversation. There was no prompt to continue receiving my EMERGENCY EWALLET as all they wanted me to do was to just add their product.

Today, I then tried other USSD numbers and ended up having to sign up to ANOTHER FNB product -cellphone banking, ALL WITHOUT MY CHOICE, it just had to be done to get my EMERGENCY CASH!

EVEN THEN! Even after getting cellphone banking as FNB wanted me too, I couldn't get the cash that was sent!

I then saw that the number the eWallet was sent to was to my second number. Now I opted to change my banking number to that second one which I did BUT I also needed to change the cellphone banking number as the final puzzle piece BUT I COULD NOT! THERE WERE NO GUIDES ONLIE THAT SHOWED ME HOW TO DO SO! I tried to deactivate my cellphone banking BUT FNB DID NOT PROVIDE INFORMATION ON HOW TO DO SO!!!

So now I can't get money that I needed for an emergency because FNB wants to FORCE-ADD products that I had no need for before!

Prior to this, I thought eWallet was the most-convenient way to send and receive cash in times of emergencies, because I only ever needed to use the service DURING AN EMERGENCY!!!!

Now that only benefit is GONE!!

I have to wait until MONDAY to go toa ****** BRANCH As they don't work on weekends!

All my airtime wiped out because I had to dial *120****#!!!!!!!! ALL THE ****** TIME! ALL FOR NOTHING!!!

Now I cannot use a service that I worked just fine until recently!!