Nightmare in trying to close my credit card with FNB.

I have been struggling with my credit card since last year, 2025. I requested to close my credit card with FNB, and this was eventually done. However, my credit card continued to accrue interest after the closure.

I approached FNB about this issue, and they acknowledged that the account was indeed closed and revised the accrued interest. Occasionally, FNB would clear my credit account by adjusting this interest.

Today, when I inquired about why I have not been earning points on my ebucks account since last year, I was informed that my credit card is in a bad state. An advisor told me that my credit card was not closed and has been handed over to collections.

All correspondence regarding this matter since 2025 can be found in the FNB chat.

I would like to speak with a competent person who can resolve this issue once and for all. Additionally, I want my eBucks account reconciled and credited for all the points I am entitled to, as my account was incorrectly flagged for bad debt since last year.