1 reviews | Active since Nov 2015
Nightmare Credit Card Application
I convinced my wife to move to FNB from another bank BUT have had the worst experience with regards to her credit card application.
The cheque account was opened without a hitch but the credit application has been nothing but frustration and disappointment. Little to no feedback after submitting documents requested by FNB. (Sometimes asking for a document that had already been submitted) Then just silence, not a call nor an email to let us know what is happening.
This after I told her FNB was a great bank as I bank with them. Right now this has left a bitter taste and tarnished the experience I have had thus far with FNB and honestly am considering moving both our accounts.
Good Day Ryan ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Ryan ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***