Nightmare card delivery experience

<p>I cannot believe that such a simple process was so horribly messed up by FNB. My card is due to expire this month and so I followed up on when i would receive a new card. i was told i would be contacted by the couriers. this never happened and i needed to follow up multiple times and i received the same story every time. not once did the couriers contact me. when i eventually complain for the last time to FNB and they connect me to the couriers, i was told FNB didnt give them a complete cellphone number in the first place! How is this acceptable? and what would have happened if i didnt follow up countless times. would you have just left me to suffer without a card? You ignored my concerns and offered no feedback!</p> <p> </p> <p> </p>