Nightmare Account Opening

Referred a family member (sister) to open up a Fusion account. It's been a month and there are so many discrepancies in getting the account opened, it's a joke. This is my last try in trying to get the account sorted, if its not, my sister will just cancel the entire application. Email extract of the query I sent in, no response received.

'Hi Marcelino,

Trust you are well.

I would like to understand a few things regarding the account you have opened for ***x. I am her brother, and you are welcome to validate this with her.

Regarding the Fusion account, my understanding is that it acts both a debit and credit card, with a single card and account being used for both. As such, Im very confused as to why there are two seperate accounts reflecting under ***x app profile (see attached), specifically one that was opened as part of this application called Premier Credit Card account:

Please answer the below questions for me:

1. Please confirm that the fusion account has one card, that is a cheque card with a credit facility, with 30 interest free on credit purchases? 2. Please confirm with a seperate credit card account was opened? 3. Please confirm if any credit facility has been loaded onto the current fusion account, and if credit purchases can be made?

I look forward to your responses above. My contact number is below, so you are welcome to call me, but I would like all responses in writing. If I cannot get clarity on the above, please advise on what the cancellation process is for all accounts.'

I will include her ID number and contact number in the Hellopeter form.