Nightmare

I didn't know trying to put your life in order can be such a nightmare. On Thursday 7th of June i walked in to Boom Street Branch in PMB....i told them i have settled my Credit Card....i would like to close the account and get the settlement letter. Up to this day i have not received the settlement letter, i have done everything they have asked me to do. Called the Lifestyle Protector to cancel the plan, called the Dept protection, ive informed all the role players. But other than being attended by their rude and unprofessional staff i still don't have my settlement letter and the proof that the account has been closed in writing. I just cant stand FNB anymore, they have just given more reasons to close my cheque account as well.