Nicely done FNB

Thank you FNB. I misjudged a debit order thinking it had already been deducted and didn't have funds in my account to cover it. The debit order was rejected and I was charged the relevant fee for it. I covered the amount immediately when I got the notification (although it was late - shame on you for that FNB). Emailed FNB, was called by a lady, who was not so pleasant, who told me that it couldn't be reversed as those are the rules. However, the happy ending is that they ended up taking my side of the story into account and they ended up reversing the fee (thankfully, as the people who's debit order bounced actually charged me an admin fee - let me not go there) So, thank you FNB - you were the reason for me smiling this morning - unexpectedly!