ni assistance with credit card

I have been struggling since April this year to get my credit card.. i have ordered more than once, visited the bank multiple times, been made promises too numerously, and then today when I enquired about the situation I am told to order again . this is costing me my time and money and is POOR service.. client service is not up to standard .. i am truely unhappy and will start making plans to bank somewhere else should this situation not be resolved.. I have always been happy with fnb but this is going to far!