BM
Bonni M
1 reviews | Active since Dec 2011
14 Apr 2026, 08:43
***NF - Att: Modjadji Machethe
I have lodge a complaint about the complaint department only to still have no resolution. I have been send email, I have had several secure chats, I have had Modjadji Machetle, phone me ( at least I had a voice on the other side of the phone) after my last Hello Peter complaint, the second one, for the same issue. But then it also stopped there, she phoned and emailed me, I rep**** and that was the end of it, Secure chat stopped responding to me. The issue has not been resolved,
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Bonni M's updateReviewer Update
14 Apr 2026, 09:21After this message, I received a message from FNB complaints department that they have received my complaint, and that it will be addressed in 5 work days, this is very clearly a delay tactic! the issue gets pushed on and pushed on and not being addressed! 24 hours becomes 48 hours, then it is 5 days!
This is unacceptable service, There is a basic question: How can a transaction go of from an expired card!!
This is unacceptable service, There is a basic question: How can a transaction go of from an expired card!!
BM
Bonni M's update14 Apr 2026, 09:21
Reviewer Update
After this message, I received a message from FNB complaints department that they have received my complaint, and that it will be addressed in 5 work days, this is very clearly a delay tactic! the issue gets pushed on and pushed on and not being addressed! 24 hours becomes 48 hours, then it is 5 days!
This is unacceptable service, There is a basic question: How can a transaction go of from an expired card!!
This is unacceptable service, There is a basic question: How can a transaction go of from an expired card!!