TM
Tazz M

1 reviews | Active since Nov 2011

20 Apr 2017, 17:36

Newly opened business account on hold

<p>my business bank account was placed on hold with no correspondence or any attempt made to inform me. Imagine my embarassment when i go into the branch with my financial manager to grant her access and i am informed that my account is on hold because the period of the lease supp**** as proof of residence was not clear. So i supp**** another proof of payment immediately and the bank rep confirmed that the hold would be lifted. Its been more than 72 hours! The hold is not lifted! This is unacceptable. With pathetic service like this i am better off conducting my business through my private account held at another bank. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Apr 2017, 10:02
Official

Good day Ms. Tazz

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***