1 reviews | Active since Apr 2015
Newcastle FNB is horrible
I have changed my surname back to my ****en name without getting a divorce. I have spoken to the call centre and they said i should only bring my new id and they will change it. Newcastle branchin the Newcastle mall in KZN is so rude and refusea to change my surname. Even after i told them the call centre gave me these inatructions. They speak to one like you are 5 years old. Today i went back again. No one was there to greet us and when we were helped the lady did not greet us beither did she sit down to understand our problem.
I am NEVER using FNB again. It was a mistake to change banks. I never had a problem with ABSA
Good day Lisa- Marie,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Point of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lisa- Marie,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Point of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)