New ways of stopping clients from earning ebucks

This month my earn calculator for ebucks is missing points, I was not given any points for using my app last month at least twice which I have done more than twice. This dropped my reward level which in turn increased my device payment. I emailed ebucks on 13 Sept, no word from them yet. I won't call them because all they do is blame FNB for not giving them the correct info, not only do they pass the blame, they are rude and speak down to their clients. 2 weeks ago, I spoke to a Simon, he's version was Ebucks is allowed to have glitches and it was my fault that I could not buy a discount voucher and should have called them after hours on a Saturday. On top of cutting the earn rate and discounts, they are now droppings ones rewards level just so you cannot earn ebucks and blame the customer. FNB, you will start seeing a lot of clients closing their accounts just because of the service they get.