New Tablet - no SIM - unacceptable service

I received my FNB Tablet last week without a SIM, contacted [Email Removed] REF:*** was logged. Decklyn Pretorius then told me it seems like a system error occurred and I can go to any DotFNB branch to receive a SIM. I have PAID the R150 delivery fee and now I must incur extra expenses due to a FNB system error. He then said he will arrange for a delivery. I asked when it will be and he said within the next week. It been a week no SIM delivered, I have now gone to the Centurion DotFNB branch on my own expense, they did not have the required SIM in stock.<br> <br> The current AA rates for my car is R6.57/km and the distance and back to Centurion mall is 35km that equals R229.95,add the R150 delivery fee you get a total of R379.95 that I have paid to get my Tablet and SIM card. Im still without a SIM.<br> <br> This is not the 1st time I have had to incur extra costs due to FNB negligence and system errors.<br> <br> FNB what are you going to do to solve my problem as I have incurred an extra R229.95 in cost to try and solve your problem?