LJ
Lee J
1 reviews | Active since Dec 2009
12 Oct 2015, 09:22
New \Sundry"Fee"""
I've been an FNB client since December 2011, and since I joined, I have religiously monitored my transactions, taking special note of bank fees.<br> <br> Over the years, I've seen random 'Service Fees' and 'Value Added Service Fees' being charged, even though I pay a monthly account fee and I was under the impression it's a once-off fee and everything else is free (more or less)... Nevertheless, I always let them slide since they were small amounts and didn't feel like the fuss of getting an explanation.<br> <br> However, I noticed this morning that on my and my partner's accounts, we were both charged a \Sundry Fee"on October 9th"
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Replies (1)FNB (First National Bank)'s replyOfficial
12 Oct 2015, 11:03Hello LeeJay111,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 781894.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 781894.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Oct 2015, 11:03
Official
Hello LeeJay111,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 781894.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 781894.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
