LJ
Lee J

1 reviews | Active since Dec 2009

12 Oct 2015, 09:22

New \Sundry"Fee"""

I've been an FNB client since December 2011, and since I joined, I have religiously monitored my transactions, taking special note of bank fees.<br> <br> Over the years, I've seen random 'Service Fees' and 'Value Added Service Fees' being charged, even though I pay a monthly account fee and I was under the impression it's a once-off fee and everything else is free (more or less)... Nevertheless, I always let them slide since they were small amounts and didn't feel like the fuss of getting an explanation.<br> <br> However, I noticed this morning that on my and my partner's accounts, we were both charged a \Sundry Fee"on October 9th"

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2015, 11:03
Official
Hello LeeJay111,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 781894.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)