New rules cheating me - not informing the customer

I have a gold credit card account and a platinum cheque account with fnb. I recently enquired as to why have i not received rewards for spending on my credit card for almost two months now. The last I received rewards for that was the 10th of February. The reply was \In order for your credit card to fall into a reward level your accounts need to be aligned where you either have a Gold Cheque account and Gold credit card or a Platinum Cheque account and Platinum credit card". THis is the first time I have heard of such ridiculous nonsense NO fnb or ebucks consultant has ever made me aware of this. In that case I would not have upgraded to a platinum cheque account. I feel like i have been cheated for two months of rewards. You guys are cheating me as you have charged me for an annual ebucks fee but whats the point if I am not earning ebucks Had I been aware of this I would not have upgraded my Cheque Account You make new rules all the time but don't inform the customer! This is cheating I am highly disappointed with FNB and ebucks I am a loyal customer and refuse to be treated this way. I would like to close all accounts and leave the bank. All customers hate to feel cheated!"""