RB
Richard B
1 reviews | Active since Aug 2009
09 Jul 2015, 13:44
New rules
On Thursday, 09 July 2015 at around 7:15, After presenting my card (cheque card) and the boarding pass to the front desk lady, I was deny access at OR Tambo slow Lounge by the front desk lady, reason given, is that according to the new FNB rules as of 01 July, to gain access to the lounge, I must present both Cheque card and credit card.<br> <br> But according to FNB website, Only one card will be permitted per cardholder per visit and must be accompanied by a boarding pass. <br> <br> Were these \'new rules' communicated to FNB costumers? I felt vey embarrassed by this incident in front of other fellow passengers "
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Replies (1)FNB (First National Bank)'s replyOfficial
09 Jul 2015, 14:16Hello Mshumayeli,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 719287.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 719287.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Jul 2015, 14:16
Official
Hello Mshumayeli,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 719287.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 719287.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
