FvdM
Francesca van der Merwe

1 reviews | Active since Apr 2013

27 Nov 2015, 12:34

New RCP Loan & Overdraft

Good day<br> <br> On the 11/11/2015 I app**** for RCP Loan & O/draft facility. On the 13/11/2015 I received email from FNB requesting doc's. On same day, 13/11/2015, I send back all doc's (although it was salary advice for July, Aug and Sept) with ID doc, marriage cert and signed RCP and O/draft agreement. On 16/11/2015 I've sended all these doc's again via email. On 18/11/2015 I've sended email again to the same email [Email Removed] to do follow up to ask how far is the process. On the same day, 18/11/2015 I called FNB (FNB Fullfillment Dept) whereby they said they cannot pick up any documentation from fnbdirect) and that I must send it to them. So I forwared all doc's to [Email Removed] On 19/11/2015 I called fulfilment dept said application is pending due to either awaiting for 3 months payslips or my next salary to reflect. I emailed them back and explained to them via email aswell that I am just awaiting for my salary to reflect on 28 November 2015. Now my salary is reflecting, and can you believe it, they cancelled my application this morning just after nine.<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Nov 2015, 13:23
Official
Hello Laptops,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Account fulfilment who will provide you with feedback.

The reference number is 821530.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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