1 reviews | Active since Sept 2017
New Premier Personal Cheque Acccount ********ly Removed an enormous amount from my first paid in salary
Good Day. I visited First National Bank Klipfontein Witbank branch on 23.09.2017 to open an account with them. My first salary payment was made 29.09.2017. I received an SMS from fnb 30.09.2017 @ 8.30 stating that R10314..88 paid to fnb card a/c 034904@EFT Ref ********** ********** pc2271. I immediately contact fnb concerning the matter as I have not been informed and have know knowledge of this. I spoke to 3 different consultants1st one told me it is for a garage card, 2nd said it was a credit card and then lastly told me it was for a wesbank acc apparently obtained in 2006 Their told me that they can't even tell me where the money they *******ly obtained from my account is lyingg. They wasted an hour and still no reasonable explanation. My wife is scheduled for urgent Medical Procedurey on Thursday 07.10.2017. I need to pay CASH UPFRONT I don't have a medical aid. I have chkldren yo take care of and a very sick wife no funds to pay rent pay and all my monthly expenses. I am worried sick and FNB couldn't care less and they had no right .I am pleading for your assistance. Kind Regards
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day wurthlinda,
I do see that Credit Card has made contact with you on 2 attempts and the call was dropped, however I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day wurthlinda,
I do see that Credit Card has made contact with you on 2 attempts and the call was dropped, however I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)