New Premier Account Client and already shoddy service.

I am a new FNB Premier Client (and even qualified as a wealth client) and boy am I sad I made the move to FNB. I have never had such awful service from a provider in my life. It is going on 3 weeks now to get my credit card sorted out. I am good for it because I haven't only been approved once, but twice already - do you think I can get the reviewed rate, which I was promised in writing, and a credit card out of them? Not a chance. Here I sit between two banks, paying double banking fees and not a peep out of FNB as to when this is going to be sorted out. I get pushed from one centre to the next, one person to the next, each one making me a promise to get it sorted and then never to hear back from them again. Not even the original guy who signed me up has followed through - but I bet he will get a commission this month for opening a new account while I carry on paying double bank charges, no card in hand and no-one who cares. An absolute disgrace. FNB you should really think twice about signing up new customers as you have no idea how to do it.