1 reviews | Active since Mar 2009
New online banking OTP
<p>I am REALLY frustrated with FNB!!!</p> <p>I used to regard them as a leading bank that were focused on making life easier for your clients. But sorry, you are not doing so anymore...</p> <p> </p> <p>I am logged into the FNB bank app via my laptop, I want to buy airtime.</p> <p> </p> <p>In the past they sent me a OTP to my phone, now they changed the system so that I have to log into the bankapp on my phone to get the OTP...</p> <p>The point is I DO NOT HAVE DATA ON MY PHONE!!!!!</p> <p> </p> <p>That is why I am want to buy DATA!!!!!</p> <p> </p> <p>How stupid can you get?????</p> <p> </p> <p>This new way of doing it SUCKS big time. </p> <p> </p> <p>I did email FNB previously about this change. One of their consultants phoned me and agreed that this might pose a problem. Yet they still implement it.</p>
Good day Mr. ertos
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. ertos
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
