New low in customer service.

I am so tied of having to deal with the idiots employed by FNB in the call centres. They wanted to upgrade me to a Private Clients Credit Card. I told them it was too expensive and I very clearly said I don't want a Private Clients Credit Card. I was then sent a Private Clients card. I contacted the call centre and nobody seemed to understand the problem. Eventually, after much discussion, it was agreed they would send me a Gold Credit Card. In an e-mail I sent them it clearly stated that I do not want a Petro Card. When the delivery took place, there was no Gold Credit Card, just a Petro Card. When I called them, I was told the fault lies with the courier company. FNB gives the worst customer service ever.