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leandravanvuuren L

1 reviews | Active since Jun 2017

05 Apr 2018, 21:49

New loan without my notice

Getting statement that I still owe loan amount which were over paid on the 7 March of R507 to my account. Never did make any arrangements for a new loan after I paid it up. Not going to pay a single cent further.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2018, 09:21
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***