New incontact verification through banking app not working

<p>I attempted to add a beneficiary on my online banking profile to make an urgent payment which has a deadline.</p> <p>After completing all the required fields and attempting to add the beneficiary; instead of the usual OTP confirmation I got a screen instructing me to proceed to my banking app and follow the on screen instructions. my banking app was not working at all and would not even go to the main screen, I checked my data connectivity which was fine and I excluded it from the problem, I tried to call FNB online banking support but the number was not going through so I also tried to call my private banker but again no phone calls going throuigh to any of the FNB numbers.</p> <p>After an hour I tried again and still no luck.</p> <p>I have now missed my payment deadline and will have to pay penalty fees as a result of FNB's lack of support and inadequte implimentation of new systems. </p>