New Home Loan

<p>We app**** for a Home Loan in joint names 2 weeks ago at 3 banks of which FNB was one. My husband is a PRIVATE BANK client, with his business and personal accounts with FNB. The Ooba originator has bend backwards to send the application to the banks in order to get a swift response. FNB has been requesting the same documents over and over again...Not sure if it is the credit manager who doesn't know how to do his/her job or doesn't how to read financials or if the problem is with the PU, but please call me, I will teach you how to do credit and what client service is about. ABSA has given us an AIP within the first week, done the valuation and gave us a final quote. AND my husband has no accounts with ABSA.</p> <p>My husband has send an email via the FNB website-another useless tool. No response (and this is the 2nd time we have experienced this). Clearly you don't know how to keep your clients. Pathetic in the least.</p>