New FNB Minimalist design is ridiculous

Item: FNB (First National Bank)
Rating: 1
Author: MT K

Recently opened two new accounts at FNB (online). While the online system and App are very good, the wait in the queue to collect the card at the branch is ridiculous. It used to be that we collect cards at the front, no queues or problems. NOW with this silly new Minimalist design ( minimal staff, furniture) , we had to Stand and wait, currently longer than half an hour (as all the FEW chairs were occupied) . customers doing deposits were moving faster than us. How can that be?? Just for a collection?

Helpful (0)

Replies (2)

MT K's updateReviewer Update

17 Dec 2019, 13:25

***Update**** after 1 hour of non movement from any of the clients awaiting help, I have decided to leave the Hayfields FNB branch unattended. Considering opening these 2 Accounts, including a business account, at another bank.

MT K's update17 Dec 2019, 13:25

Reviewer Update

FNB (First National Bank)'s replyOfficial

17 Dec 2019, 16:15

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply17 Dec 2019, 16:15

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***