New FNB Business Account.

We have been trying to open a NPO Business Account for 2 weeks now. When we went into the branch at Irene Village Mall they said it was Saturday and they were too busy to help us. We had phoned ahead the day before and told we could come. Eventually they took copies of all our docs and told they would submit and we would hear by Tuesday. They didn't bother to submit till days later. Since then they gave sent us docs with incorrect names on. Asked to fix them and they send them back with incorrect ID numbers on. They contact us to tell us we need to complete a mandate document which we had in fact completed and returned the week before. Yesterday we told they didn't have copies of 2 board members IDs and a certified copy of our constitution which were in fact submit on day 1. Yesterday they told me they had everything but today I was told the account was on hold because another CRS tax document had not been completed. I was told to go into a bank or complete it online. I still haven't received it and on going into the bank at Bedford Gardens was told I would have to wait at least an hour as they only had 1 consultant. An external consultant, Sizwe told me it wasn't necessary and he would sort it out but I am still waiting. SHOCKING SHOCKING SHOCKING service!