NEW ESTATE ACCOUNT CANNOT MAKE PAYMENTS FOR 6 WEEKS

ESTATES DEPARTMENT I opened an estate late bank account and the account is activated, funds can be transferred into the account but I cannot load beneficiaries and so not make payments. It has been 6 weeks. Every time I call I am told the account is being verified and the matter will be escalated. What is the point of opening the account and it is not fully functional? Marc Serfontein (executor)