PC
Phillip C

1 reviews | Active since Jul 2011

10 Jul 2017, 15:30

New ebucks rules

<p>FNB is busy proofing that they have gone from one of the best, to the worst bank in South Africa.</p> <p> </p> <p>Not only is the service in their branch network absolutely pathetic, even their electronic channels are starting to fail.</p> <p> </p> <p>Their rewrds program, ebucks now also deceded that in a single months time I went from being one of their most appreciated customers to one that is worthless. As someone who is always on ebucks levels between 4 and 5, that is considered the 2 top tiers, i all of a sudden do not even qualify for ebucks anymore. And absolutely nothing changed as far as my banking habits are concerned.</p> <p> </p> <p>Log on to the FNB web, and I'm told I do not qualify. Log onto the ebucks website, and it says I'm on level 5, the higest level, but do not qualify for any discounts.</p> <p> </p> <p>FNB really stinks!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 15:43
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***