1 reviews | Active since Jul 2017
New day, same ****
I'm just here to bring FNB's rating down. 1 seems to be the IQ level of every single employee there.
They keep asking me for a document (limit increase on credit card) that nobody in their branch knows or heard of. I keep telling FNB that I don't know what they need from me and even after going into branch, I didn't get any help. The guy I spoke to there, Sibonise Mbalo, said he'd keep me updated. Guess what? I'm still waiting for an update 3 days later.
What does FNB do ? Sends me the same email/sms requesting the same document.
There's is a new word for retarded. It's FNB.
Good Day Erik Voigt ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Erik Voigt ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***