New Customer unsatisified in first two weeks

I switched to FNB on the 26th January, I was sent an email saying the courier company will contact me to arrange a suitable Date and Time to deliver my card and obtain my ID and Proof of Residence. I have heard nothing since. I then received a call from The Debit Order section asking me to call them back, which i did and no body knows why and they advised my application was never received (I received a confirmation email). I was then told my card was cancelled. I had paid the activation fee. I was then told they couldn't find me when they delivered so they cancelled my card! I WAS NEVER CONTACTED TO SAY DELIVERY WOULD TAKE PLACE!!! No body came to my place of work to deliver so i cant understand what is going on. Seems i have made a terrible mistake switching because in the first two weeks of being a customer i am more unhappy then i ever was in 15odd years with Standard Bank!!