New Customer disappointed with Service!!

I wouldn't usually right a complaint around FNB as i personally feel that its the best bank out there. Well until last week..................

I eventually persuaded my wife to move from "The Green bank" over to FNB. She then went into the branch and was advised that the switching will be no problem. This was 2 months ago, ultimately giving FNB enough time to complete the switch.

This month, none of her debit orders went via FNB thus meaning we have to pay the "Green Bank" R150 for every failed debit order ---- Not a good start to being an FNF Customer!!!

Who will be reimbursing us with the R150's

I now have egg on my face, with my wife telling me she should have stayed.

Please can someone contact me directly so that i can give you my Wifes details and have this problem sorted out!