New customer, already having a bad time with fnb

<p>im a new customer, app**** for a cheque account at FNB. Then I was asked if I needed a credit card and decided to apply for it too. They said it would take 5-7 working days for the process to complete, 7 days later I called to find out if my card is ready for collection. I was told the system did not detect my documents as received and therefore my application was pending. I complained that the process is taking too long, that's when the lady said she will escalate the matter and mark it as urgent. I should expect everything to be sorted in 24-48 hours. 24 hrs later I called in to check and was told the application is still pending and it will take 5-7 working days from now on. I do not want to wait another 7 days just to find out I nothing was done. Did I make a wrong decision to join FNB? If this is the kind of service they offer then we are off to a very bad start. I'd rather not switch completely. I hope FNB will attend to this matter urgently.</p>