New credit card with incorrect details and no one follows up on query

<p>I emailed to the credit card division yesterday informing them I had received my new upgraded credit card with the incorrect surname on it (It still had my old surname on it, despite me going to the bank to update my information and receiving my credit card contract with my new surname), no one has gotten back to me as yet, I haven't even received an email to let me know if someone is tending to it or if they even received the email. </p> <p>I just want this sorted out the soonest as I use my credit card to book flight tickets. </p> <p>I received my cheque card with the correct updated surname so I don't understand why the credit card was messed up, since my accounts are linked. </p> <p>What's even more scary is the guy delivering the card handed it over to me without even querying the discrepancy of the ID not matching the name it was addressed to. </p>