New Credit Card requested 2 weeks ago. Courier will not deliver

<p>2 weeks ago ********** activity occurred on my wife’s credit card account. I immediately contacted the ***** division to stop the card and notify them of the *****. The credit card is linked to my credit card as I am the account holder.</p> <p>Edith from the ***** division was very professional in assisting me and said that a new card would be delivered to my wife in 3 to 5 working days and took all her contact details. This all occurred on the 31st f March.</p> <p>The courier company sent a text to my wife last week saying that they cannot get hold of her and she must contact them yet they had never phoned her. On contacting them they could not find the reference number they provided her with and put her on hold for over 10 minutes before she had to hang up.</p> <p>On Monday I contacted the credit card division to see when she would get the card. I was then connected to the courier company and the lady said that they can only deliver the card to me and not my wife which is contrary what the card division said. I explained that I was out of town and that they have to deliver it to her as it is in her name. The lady became very rude and almost shouted at me that I needed to have certain forms prepared for my wife to take delivery. I asked her to forward me the forms and then she hung up.I never did get the forms.</p> <p>On Tuesday I mailed Edith again and asked her to assist. She said that she would resolve it ASAP and that the courier company would contact my wife to arrange delivery. A few hours later the courier company contacted me again and then the shouting match started again with the lady saying that the bank has to provide the documentation for my wife to be allowed to take receipt of the card.</p> <p>Yesterday I once again sent Edith a mail asking for assistance and I have still not received a reply.</p> <p>My wife still does not have a credit card and nobody will assist me.</p> <p> </p>