1 reviews | Active since Dec 2014
New credit card order which never arrived
I have been a long time client of FNB.
I was contacted to have my new credit card delivered to me ( Old one is expiring) . I set a date that I would be available, yet the CCD, Arrived at a date that wasn't agreed on, and were told to come back on the date that I was available as agreed on. They never did.
Now I am getting tossed around from FNB to CCD to put in the paperwork for anouther application as the orginal one expired. FNB saying it CCD issue and CCD saying FNB must sort it out. I'm tied of calling and nothing is getting done.
I have submitted multiple FNB customer assistance tickets but I never get a reply. Where is your Customer service, FNB?
Please can some one call me to sort this out!
The last complaint number is: ********** .
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
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Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
***
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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