1 reviews | Active since Feb 2011
New credit card not received after two months.
Dear FNB,
My credit card expired at the end of August 2018. At this very moment I haven't received a new card. I've called on FNB at the following times:
04/09/2018 17/09/2018 21/09/2018 28/09/2018
Each and every time they swear to have the card delivered within the next five days. The last time I called, I asked the agent to deliver to the branch so that I could pick it myself. The agent informed me that I will be charged if I choose to collect it at the branch. Where is the logic in that?
Could someone please look into the matter and have my card delivered?
Good Day Abrie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Abrie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***