CV
Cobus V

1 reviews | Active since Nov 2017

29 Nov 2017, 13:24

New Credit Card Approval

It was a absolute shocking experience. I app**** for a credit card to get access to eBucks 4 weeks agoat a branch. After supplying the proof of income and other documents at the branch I had tl phone in just to discover they dont have all my documents apparently.

This process repeated itself twice until I had to phone in again to run the process through with the consultant. Its like they dont want business.

A week passed and nothing happened. I had to phone again just to find out I was declined and never informed without reason and feedback.

I was transfered and was asked a few questions just to realize they were repeating the application process again and I had to submit the docs again. At that point I was about to blow. I ended the conversation.

I then phoned again to find out why I was declined just to find out apparently I have a affordability problem. After asking them to check my payslip again, the consultant confirmed they made a mistake. Its been 2 days again and nothing. I really dont know what to do.

It's like they dont want business!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2017, 13:59
Official

Hello Cobusvanvuuren ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

CV
Cobus V's update30 Nov 2017, 07:58
Reviewer Update
Thank you, Daffnie I look forward to the call.