New Credit Card application process outdated from 1902.

Terrible service received, their processes is soooo complicated and outdated. I app**** for a credit card on Friday, 18 May 2018. We couldn't complete the process as the people from their Card Division already knocked off. The branch consultant told me he would come to me on Saturday to sign, he didn't come. I went to the branch on Monday to sign the quotation, he said the card will take 5 business days,but that their head office will contact me to finish the application. Nobody phoned me yet, so I phoned them this morning. I spoke to Joan at the Card New Applications Dept, and she told me the application process takes 7 days, thereafter it takes up to 5 days for the card to be sent to the branch... 12 days! 12Days!!!!!?????? When I complaint, she basically told me if I don't like their process, she can cancel the application and I can go to another bank. How can we help you? Don't make me laugh. Ridiculous, terrible, don't care service.