1 reviews | Active since Nov 2017
New credit card application - no communication
Date 14-10-2017
I app**** for a pre-approved gold credit card on the app and I was sent a quote on how much I qualify for, I signed the quote and sent it back to ********** & ********** I got no response whatsoever then a card was sent through a courier, I activated the card and paid the initiation fee, to my surprise, only to be allocated 1 rand spend balance/ credit limit, (which wasn't the quoted amount) however when I try to transact on the account it says “This transaction is not permitted on one of the specified accounts” but I can transfers money into the account. I've went to the branch and called the credit department I got no satisfactory help as I still can't use the card til date. I'm so frustrated.
Please help
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)